ChefoChefo

Help

Something not working? Tell us.

Chefo is a small app kept by a small team. If an import came back wrong, or something will not work at all, tell us what you sent and we will look at the actual recipe.

EMAIL US

A person, within a day

No ticket numbers and no bots. Write in English or Arabic, whichever you would rather.

help@trychefo.app

FROM THE APP

Report it in place

Settings → Help. It sends your message with the app version and the language you use, and takes a screenshot if you attach one — so we can skip the first three questions.

All systems normal

VERSION

Chefo for iPhone and Android

The same version on both. Update from the App Store or Google Play if yours is older than this.

1.0.0iOS 17 · Android 7

Common questions

The six we are asked most. If yours is not here, the answer is an email away.

Why did my link not open?–

Instagram and Facebook refuse to serve a video to anything that is not signed in, so Chefo fetches those through a resolver of its own — and a few posts still need a session it does not have. YouTube and TikTok are read directly and rarely fail. When a link will not open, share the post to Chefo from inside Instagram or TikTok instead of pasting the address: that hands over the media itself.

How many imports do I get for free?+
Can Chefo read handwriting?+
Does cook mode keep the screen on?+
How do I delete my account?+
Is my subscription tied to my Apple ID or Google account?+

Guides

Short walk-throughs of the things worth knowing on the first evening.

01Bringing in your first recipePaste a link, or share a post straight to Chefo02Reading several reels as one recipeWhen the cook split the method across posts03Cook mode, timers and hands freeOne step at a time, screen awake, hands free04Planning a week and shopping for itDays on the plan, one list grouped by aisle05Switching the app to ArabicWhat changes when you switch, and what does not

Still stuck? Send us the recipe that failed.

Send the link, the photo or the voice note that would not read, and what you expected back. That is usually enough for us to find it.

Write to help